Returns & Refund Policy
Return and refund procedures are provided in accordance with your purchase channel and European/UK consumer protection regulations.
1. Orders Placed on the Official Spigen Europe Website
We offer a 30-day return policy for eligible products ordered directly on the official Spigen Europe website (this Site) across all supported shipping destinations. (For the current list of eligible shipping countries, please refer to our Shipping Policy).
Within 30 Days of Delivery:
Please click here to launch the return portal and start your return.
Over 30 Days since Delivery:
Please reach out to our Customer Service to inquire about return eligibility or potential warranty claims.
Return Conditions & Process:
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Right of Withdrawal: In accordance with UK and EU consumer laws, you are entitled to return products within 30 days of receipt without providing a reason.
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Item Condition: Returned items must be in their original condition, unused, undamaged, and complete with all original packaging, manuals, and accessories.
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Refund Processing: Once your return is received and inspected at our regional fulfillment centre, a refund will be issued to your original payment method. Please allow several business days for your banking institution to process the credit.
2. Amazon & Third-Party Marketplace Purchases
All orders completed through third-party platforms such as Amazon or authorized retailers must be managed exclusively through the platform where the order was placed.
Please access your respective marketplace account and follow their standard return procedures. Our website support team cannot process returns or issue refunds for external marketplace orders.
3. Damaged or Defective Items
If you received a defective, damaged, or incorrect item from our official website, please do not return it immediately via the standard portal. Instead, contact our Customer Service directly with your Spigen Europe order number and supporting photos/videos for a replacement or resolution.